We really hope you won’t need to return or exchange your item but if you do, we promise to deal with all returns and exchanges quickly.
If for any reason you are not delighted with your purchase, we will gladly refund or exchange your item within 14 days from the date you received it. Damaged items must be reported within 7 days.
Returned or exchanged products must be in the condition you received them and in the original sleeve packaging and, if a pure cashmere, the official Chyangra Pashmina Certified Label must also be included.
We take great care in checking items before they are sent out but will refund second class postage on any faulty items.
Please include your original packing slip so we can locate your order.
Returns address: Scarf Room, 37 Clifton Street, Lytham, Lancashire FY8 5ER.
Please email us below with any queries....