Returns

Christmas Extended Returns Period

If you are purchasing one of our products as Christmas present, we have extended our returns policy. Any orders purchased between 22/10/2020 - 24/12/2020 can be returned for a full refund or exchange (see below) up until 15/01/2021.

How do I return my order?

We really hope you won’t need to return or exchange your item but if you do, we promise to deal with all returns and exchanges quickly.

If for any reason you are not delighted with your purchase, we will gladly refund or exchange your item within 14 days from the date you received it. Damaged items must be reported within 7 days.

All items must be returned with a valid packing slip.

Returned or exchanged products must be in the condition you received them and in the original sleeve packaging and, if a pure cashmere, the official Chyangra Pashmina Certified Label must also be included.

We take great care in checking items before they are sent out but will refund second class postage on any faulty items.

Please include your original packing slip so we can locate your order.

Returns address: Scarf Room, 37 Clifton Street, Lytham, Lancashire FY8 5ER.

What if i want to exchange an item?

Our customer services team will take you through the best way to exchange an item.  Please contact our customer service team on 01253 733 870 or email below.

Please email us below with any queries....