Customer Service 01253 468967
Hassle-free returns | All Orders Sent By 3pm

Frequently Asked Questions

How do I order a scarf?

Ordering a scarf on Scarf Room is quick and easy. If on the product page of the scarf you would like, simply click the ‘add to cart’ button and it will be added to your shopping cart. Continue shopping our website for further scarves to add to your cart or proceed to the ‘My Cart’ (top right hand corner of the website) where you can check you have all the items you would like to buy, confirm the shipping method and proceed to the checkout where you are able to fill in your billing & shipping details as well as make payment via one of our quick and secure payment methods.

If you are browsing our site via collection pages and you like what you see off first viewing, you can also add a product to the basket without actually having to click into the dedicated product page itself. To do this on the scarf listing you like, simply click the ‘add to basket’ button and it will automatically add the item for you, allowing you to continue shopping the collections more quickly and more easily.

Set up an account vs guest checkout – What is best for me?

Setting up an account is quick and easy – once set up it just allows to you quickly pay for your items as all of your details including shipping address are set out. If you shop with us regularly, or have purchased with us on more on one occasion then we recommend setting up an account for a speedy checkout!

Alternatively, Scarf Room does offer guest checkout to all of our customers – you still have to fill in your details upon checking out, so we know where to bill and ship your items too but your information will not be saved and an account will not be set up.

You can set up an account by clicking the ‘my account’ tab in the top navigation bar (also available at the bottom of the website) as well as ticking the ‘create an account’ button when filling out your billing details at the checkout.

What methods of payment can I use?

Scarf Room is dedicated to bringing a seamless and secure checkout system for our customers. We provide two forms of payment methods. The first is our integrated, onsite Secure Shopify Payment System. This secure payment system allows you to effortlessly purchase your items in just a couple of clicks and allows you to store your card information securely for future purchases if you so wish. Here you can use a range of debit and credit cards including Visa, MasterCard and American Express.

Our second payment method is Secure Payments by PayPal. This offsite, secure payment method will take you to PayPal where you can pay direct with your PayPal account, debit/credit card & more. Once your order has been completed you will be redirected back to our website.

How do I return an item?

To return an item you need to firstly need to visit our Returns page where we explain how to return an item. NB: If the item is not faulty you will then have to organise the return of the product yourself to our website returns address. 

Can I cancel my order?

Yes, you have 14 days to change your mind, at this point you need to contact us as soon as possible at If we have already shipped the item you will have to go through the returns procedure (see above).

What if my parcel hasn’t arrived when I think it should have?

If you think your parcel should have arrived by now, please contact a member of our website customer support team either by email at, call us on 01253 468967 and we will be in touch as soon as we can. We will confirm that the item has been sent, but we then have to wait until an item is classed as ‘lost’ according to Royal Mail’s guidelines before we can deal with any issues, therefore items sent within the UK are considered ‘lost’ 10 working days after expected delivery and for items sent with International Delivery we cannot act until at least 20 working days after the expected delivery date.

Do you ship internationally?

We currently ship to the UK (incl. Northern Ireland), Isle of Man, Jersey and Guernsey as well as an option of International Delivery, where we currently ship to: Europe, USA & Canada, Australia & New Zealand, Japan & South Korea and UAE. 

Where are your scarves sourced and how much do they cost?

All of our scarves are sourced in Europe, India and Asia. Our current collection range in price from £9.99 – £799.99.

What is the No. 37 Label?

The No. 37 label is an up and coming scarf brand that is exclusive to Scarf Room and our umbrella lifestyle store, Their scarves are produced to a high standard of quality and strikingly eye-catching in design.

Website promotions/offers

Website promotions/offers are integrated into the website – so unless stated (promo code/coupon) if your basket meets the criteria for the website promotion, the shopping basket will automatically apply the discount when totalling up your items.

Example: 2 for £16 on £9.99 women’s scarves – A customer adds two £9.99 scarves to their shopping basket – the shopping basket will automatically recognise this and deduct the necessary discount.

How do I apply a promotion code?

Upon reaching the basket you have the option to redeem a promotional code (coupon/discount code) where the total of your shopping basket will be discounted with the offer used. Customers are able to apply their coupon at either the basket or checkout stages.

Promo codes are issued by the company and can be redeemed within the terms set out.

NB: Promotional codes cannot be applied to shipping and only deduct from the combined product total. Promotional codes cannot be used in conjunction with items already in website promotions or sale items.

How do I contact customer support?

To contact a member of our website customer support team please email us as or call us on 01253 468967.