Privacy Policy

Privacy Policy | April 2019

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is carefully protected by us. We do not and will not sell your data to third parties.

This Privacy Statement explains the personal information we collect from you.  Personal information is any information that can be used to identify you or that we can link to you.

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you contact our Customer Service line for assistance with your colour choices or purchases.

Child Information

Scarf Room does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. Following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.

Getting Help

From time to time, you may decide to contact our Customer Service line for assistance with your Scarf Room products. To be able to offer you the best service possible, we may collect certain data from you:

The Information We Collect

This may include contact information, such as your name, email address, phone number and billing / delivery address.

Why?

We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and questions, we use contact information to respond to the customer in their preferred channel (phone, email). For product returns and/or exchanges, we use contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you. We will use your email address to send confirmation of your order and let you know when it has been sent.

Does Scarf Room keep my credit card information?

No. It’s only used to process your payment at the time of purchase.

Third Parties

Some of your details, such as name and address may have to be divulged to courier services in order to enable the delivery of your product.

Scarf Room usually use Royal Mail for these services, another courier service may be used for a large order.

How your Information is used

Scarf Room uses data for the following purposes:

• Product Improvement
• Future Product Development
• Customer Support
• Security, Safety, and Dispute Resolution
• Product Performance Analysis
• Communication and Marketing

Legal Basis For Using This Information

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your Scarf Room product, or to respond to your requests.

Security Of Your Information

Scarf Room is committed to protecting the security of your personal information.

Scarf Room takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in secure premises.

Please note, your password is stored in a way which means that it cannot be recovered (or disclosed) by anyone, including Scarf Room, it can only be reset.

You can only access your Scarf Room account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to anyone else. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.

If you have any questions about the security of your personal information, you can contact us at info@scarfroom.co.uk.

Storage

Personal data collected by Scarf Room may be stored and processed in your region, in the United States (for example, on our servers).

Retention

Scarf Room will retain your personal information for as long as we deem it necessary to enable you to use the website, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement.  If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@scarfroom.co.uk.

Your Rights

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting info@scarfroom.co.uk.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country. You can ask us for a copy of the personal information we hold about you, you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Scarf Room uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

• Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
• Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
• Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
• Third Party cookies. Third party cookies are those placed by websites and/or parties other than Scarf Room. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
• Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at scarfroom.co.uk. To learn more about Google Analytics and your data, visit this Google webpage.

Pixels

In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests.

Email

Other than order related issues, we will only email you if you have consented to be part of our mailing list and receive our marketing emails. On every email we send, you will have the option to unsubscribe. However, you can also unsubscribe by email to info@scarfroom.co.uk.

Updates

We reserve the right to update this privacy policy as and when it becomes necessary.

Any questions?
Please do not hesitate to contact us at info@scarfroom.co.uk