We can offer a full refund if you return the item within 14 days of purchase. If an item is faulty or not as described then we offer free return delivery (refund dependant on the weight of item, please use Royal Mail second class, proof of postage) – we will only reimburse up to £1.99 for scarves.
If you are returning an item for any other reason then you must post the item and cover the cost yourself.
Please note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.
If you would like to continue with a return, please contact us using the contact form below, stating ‘ORDER RETURN’ & YOUR ORDER NUMBER in the ‘subject’ field and the reason for your return in the ‘message’ field. If you have multiple items within your order please be clear in your message which item you would like to return.
Once you have contacted us via the contact form below, please return the desired item to this address:
Scarf Room Website Returns, 37 Clifton St, Lytham St. Annes, Lancashire, FY8 5ER.