DELIVERY & RETURNS

Delivery

 WE CURRENTLY 

 DELIVER TO: 

  • UNITED KINGDOM (INCL. N. IRELAND)

  • GUERNSEY

  • ISLE OF MAN

  • JERSEY

  • EUROPE

  • USA & CANADA

  • AUSTRALIA & NEW ZEALAND

  • UAE

  • JAPAN & S KOREA

  • We promise to get your order shipped as fast as possible.

  • We aim to have your items sent out within 24 hours.

  • Delivery available as of next day* – see below.

  • At the checkout our shipping calculator will determine the delivery cost by totalling all items within the basket.

  • All orders over £30 qualify for free shipping.

  • All packages are sent by Royal Mail.

SPEND JUST £30 FOR FREE DELIVERY

INTERNATIONAL DELIVERY

£8.99

UP TO 7 WORKING DAYS

At the checkout you will be prompted for the country you would like to deliver to. All countries except the UK (incl. N. Ireland), Guernsey, Isle of Man & Jersey will receive the ‘International Shipping’ option – this includes the Rep. of Ireland.

 DELIVERY OPTIONS 

For UK (Incl. N. Ireland), Guernsey, Isle of Man & Jersey – Est. times exclude bank holidays

STANDARD: £1.99

2-3 working days

1ST CLASS: £3.99

1-2 working days

FREE: SPEND JUST £30

Baskets with a total cost of £30.00 or more will automatically receive the ‘free shipping’ option as the default choice. 2-3 working days delivery time

NEXT DAY: £8.99

Order before 3pm for guaranteed next day delivery. Orders placed Friday before 3pm will arrive Monday. Orders placed after 3pm will be treated as the following day’s next day delivery. Orders placed at a weekend (incl. after 3pm Friday) will arrive Tuesday. Please expect items ordered over bank holiday weekends on the following Wednesday.

Returns

We can offer a full refund if you return the item within 14 days of purchase. If an item is faulty or not as described then we offer free return delivery (refund dependant on the weight of item, please use Royal Mail second class, proof of postage) – we will only reimburse up to £1.99 for scarves.

If you are returning an item for any other reason then you must post the item and cover the cost yourself.

Please note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you would like to continue with a return, please contact us using the contact form below, stating ‘ORDER RETURN’ & YOUR ORDER NUMBER in the ‘subject’ field and the reason for your return in the ‘message’ field. If you have multiple items within your order please be clear in your message which item you would like to return.

Once you have contacted us via the contact form below, please return the desired item to this address:

Scarf Room Website Returns, 37 Clifton St, Lytham St. Annes, Lancashire, FY8 5ER.

Your Name (required)

Your Email (required)

Subject

Your Message